VEHICLE INSURANCE
Car owners are using chatbots to decode insurance terms, but the issued policy still controls cover.
STUDY FINDING
A 2026 India study found that usefulness, convenience and trust shape insurance-chatbot adoption.
WHAT AI CAN DO
Chatbots can explain IDV, NCB and add-ons, but they cannot confirm a vehicle's specific exclusions.
REGULATOR WATCH
The regulator's AI working group is preparing governance recommendations, not changing renewal rules today.
READ THE FULL STORY
Use AI to frame questions, then verify IDV, NCB, deductibles, add-ons and exclusions in the issued documents.
READ THE FULL STORY
Sources, numbers and what to watch next.
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