IRDAI will organise 16 grievance redressal camps across India from 13 to 27 Nov 2026 under its Grievance Resolution Month drive, with eight camps for general-insurance complaints, including motor policies. For car and bike owners with an unresolved claim or policy-servicing complaint, the immediate task is to watch for venue details from the General Insurance Council and keep the relevant policy and claim papers ready.
Key takeaways
- IRDAI has scheduled 16 grievance redressal camps during November 2026, with the first listed camp on 13 Nov and the last on 27 Nov.
- Eight camps organised through the General Insurance Council cover Amaravati, Chennai, Bhopal, Dehradun, Kolkata, Bhubaneswar, Patna and Ranchi.
- Motor, health and other general-insurance complaints fall under the General Insurance Council camps; life-insurance complaints have a separate council schedule.
- Camp venues were not included in the initial announcement, so a city listing is not yet an exact venue or appointment confirmation.
What IRDAI has announced
IRDAI is observing November 2026 as Grievance Resolution Month and has asked the insurance sector to focus on meaningful resolution of pending policyholder grievances. The 16 camps are intended to give policyholders an in-person channel to raise unresolved complaints and understand the redress mechanisms available to them.
The schedule reported from IRDAI's 6 Nov 2026 press release separates the camps between the Life Insurance Council and the General Insurance Council. The life-insurance locations listed are Guwahati on 13 Nov, Jaipur on 14 Nov, Chandigarh on 16 Nov, Lucknow on 18 Nov, Pune on 20 Nov, Ahmedabad on 21 Nov, Thiruvananthapuram on 24 Nov and Bengaluru on 27 Nov.
General-insurance camp schedule
| Date | City | Complaint segment |
|---|---|---|
| 16 Nov 2026 | Amaravati, Andhra Pradesh | General insurance, including motor |
| 17 Nov 2026 | Chennai, Tamil Nadu | General insurance, including motor |
| 18 Nov 2026 | Bhopal, Madhya Pradesh | General insurance, including motor |
| 20 Nov 2026 | Dehradun, Uttarakhand | General insurance, including motor |
| 20 Nov 2026 | Kolkata, West Bengal | General insurance, including motor |
| 21 Nov 2026 | Bhubaneswar, Odisha | General insurance, including motor |
| 23 Nov 2026 | Patna, Bihar | General insurance, including motor |
| 25 Nov 2026 | Ranchi, Jharkhand | General insurance, including motor |
The venues for the camps are to be communicated by the insurance councils. Until those notices are issued, policyholders should treat the city and date as a schedule indicator rather than a confirmed address or time.
Why this matters for car and bike owners
Motor insurance is part of general insurance, so complaints about a motor claim or policy service belong with the General Insurance Council camp schedule. Examples can include a claim that is delayed, rejected or still awaiting a clear response, although the announcement does not promise approval of any individual claim.
The move is a grievance-resolution window, not a new motor-insurance product, a premium revision or a change to claim rules. It also does not replace the normal complaint route with the insurer. FuelPrice's earlier coverage of IRDAI's separate motor-insurance option-form change concerned a different policy development; the November camps concern unresolved complaints and access to redress.
What to keep ready before a camp
A useful complaint file can bring together the policy number or policy schedule, claim-intimation details, surveyor or garage correspondence, repair estimates or bills, any rejection or delay communication, and earlier emails or letters sent to the insurer. The aim is to show the timeline clearly rather than rely on a verbal summary.
IRDAI's Bima Bharosa FAQ asks complainants to give the insurer's Grievance Redressal Officer a written complaint with supporting documents and take a dated written acknowledgement. That acknowledgement, claim reference and any portal token can help connect the camp discussion to the existing complaint record. Keep copies of the papers submitted and note the name of the office or representative receiving them.
Because the venue details are pending, policyholders can watch the General Insurance Council, their insurer and IRDAI channels for the final location and timing. A city appearing in the schedule alone does not confirm that a particular branch, hotel or office is hosting the camp.
If the complaint remains unresolved
The official Bima Bharosa process starts with the insurer's grievance officer or the office handling the policy. The FAQ says the insurer should resolve a written complaint within 15 days of receipt. It separately says that if the matter is not resolved within two weeks, or the policyholder is unhappy with the response, the complaint can be taken to IRDAI's Grievance Redressal Cell.
IRDAI lists 155255 as the toll-free number and [email protected] as the email route. A complaint can also be registered and monitored on the Bima Bharosa portal, which generates a token number after successful registration and displays later status updates. The Insurance Ombudsman is another redress mechanism referred to in the camp announcement; it is separate from an insurer's internal grievance officer.
For a policyholder, the practical value of the camp is therefore a chance to put a stalled motor-insurance matter in front of the relevant grievance channel with a documented timeline. It is not a guarantee that the insurer will accept the claim, change the settlement amount or waive a policy condition.
What to watch next
The next useful update is the venue notice for each general-insurance camp. Policyholders with a pending motor complaint can also check whether their insurer has publicised a participating contact point, while retaining the normal written complaint and escalation records. The FuelPrice latest-news archive will carry related India mobility and vehicle-policy updates as they are verified.
FAQs
Are motor-insurance complaints covered?
Yes. The schedule is divided between life and general insurance, and the general-insurance category includes motor complaints along with health and other non-life policies.
Will attending a camp guarantee claim approval?
No. The announcement offers a route to raise pending grievances and learn about redress mechanisms. The outcome will depend on the policy, claim record, documents and the insurer's response.
Sources
- IRDAI, “IRDAI to organize 16 Grievance Redressal Camps”, 6 Nov 2026
- Oquilia, “IRDAI to hold 16 grievance redressal camps for policyholders in November”, 6 Nov 2026
- Asia Insurance Post, “16 grievance redressal camps to be organised across country during Nov: IRDAI”, 7 Nov 2026
- IRDAI Bima Bharosa, “Frequently Asked Questions”, accessed 8 Nov 2026
- The New India Assurance Co. Ltd., “Grievance Resolution Month (GRM) - November 2026”, updated 8 Nov 2026
This article is for general information only and is not financial, insurance or legal advice.
