NHAI has debarred Riddhi Siddhi Associates from participating in its ongoing or future tenders for one month and imposed a ₹15 lakh penalty after its personnel misbehaved with road users at Bijwasan Fee Plaza on NH-248BB on 5 Nov 2026. The agency must hand over the plaza to a new operator on 14 Nov 2026, making the order relevant to drivers who use the Delhi toll point and to anyone checking a toll deduction after the transition.
Key takeaways
- NHAI has barred Riddhi Siddhi Associates from its ongoing and future tenders for one month.
- The authority has imposed a ₹15 lakh penalty over road-user misconduct at Bijwasan Fee Plaza.
- The agency has been directed to hand over the plaza to a new agency on 14 Nov 2026.
- A separate show-cause notice proposes a one-year debarment of the agency and its owners or directors; that proposal is not a confirmed final ban.
Illustrative image generated for FuelPrice; it is not a photograph of the actual Bijwasan Fee Plaza.
What NHAI ordered at Bijwasan
In a Ministry of Road Transport and Highways release dated 11 Nov 2026, NHAI said it had taken action against the user fee collection agency operating at Bijwasan Fee Plaza on NH-248BB. The agency, Riddhi Siddhi Associates, was debarred from participating in any ongoing or future NHAI tenders for one month. NHAI also imposed a penalty of ₹15 lakh.
The official release connects the action to misbehaviour by agency personnel with road users at the plaza on 5 Nov 2026. It also says the contract places responsibility on the user fee collection agency for the conduct, discipline and behaviour of its deployed personnel. NHAI described the incident as a failure of supervision and adherence to contractual obligations.
The immediate operational instruction is the handover. NHAI directed the agency to hand over the fee plaza to a new agency on 14 Nov 2026. The release does not name the replacement operator, announce a new toll fee or change FASTag rules.
Why the handover matters to commuters
A change in the fee-collection agency can mean a different operating team and a different on-site process, even when the plaza and the road corridor remain the same. Drivers should therefore treat 14 Nov as an operational transition date, not as proof that the toll amount has changed. The NHAI release confirms the agency action and handover date, but it does not publish a revised fee schedule.
For a planned journey through the corridor, the toll-charge calculator can help separate the expected road fee from the rest of the trip budget. A second check with the fuel cost calculator gives a clearer estimate of the fuel component. Keeping those two costs separate makes it easier to identify whether a later difference comes from the toll transaction or from the vehicle's fuel use.
What happened, and what remains proposed
A 12 Nov 2026 NDTV Auto report also said the action followed an incident at the plaza on 5 Nov and that video of the episode had circulated. The official release uses the narrower description of misbehaviour with road users, so the confirmed position in this report is limited to NHAI's stated action and reason. Claims about the incident beyond that official description should not be treated as established fact.
NHAI has also issued a show-cause notice proposing to debar the agency and its owners or directors from future NHAI tenders for one year. That is a proposed action, not a final one-year ban. The one-month tender debarment and ₹15 lakh penalty are the confirmed measures set out in the official release; the longer debarment still depends on the show-cause process and a later decision.
FuelPrice previously reported the earlier ₹15 lakh penalty after the Bijwasan FASTag dispute. This update adds the one-month tender debarment and the scheduled handover, which are the material developments for commuters and for the agency's future NHAI work.
What drivers should check around 14 Nov
- Keep the transaction record. If you cross the plaza around the handover date, retain the FASTag SMS or app entry and note the plaza, date, time and lane. Those details make a later query more specific.
- Check the amount before disputing it. Compare the toll deduction with the applicable route and vehicle category rather than assuming that an operator change itself created a new charge.
- Record the location if there is a service problem. Note the plaza name, lane, vehicle registration, transaction reference and a factual description of what occurred. The FASTag complaint and escalation guide explains what information to keep for a complaint.
- Plan the whole trip. Use the toll estimate and fuel estimate as separate inputs if you are comparing routes or budgeting a longer drive.
What to watch next
The next confirmed milestone is the 14 Nov 2026 handover to a new agency. NHAI's proposed one-year debarment is a separate process, and the official release does not confirm its outcome. The replacement agency's name, any future contract action and any separately notified change in toll rates should be treated as new information only when NHAI or another credible source confirms it.
